Карьера

Support Advisor

Support Advisor ensures customer satisfaction by directly providing customers with solutions to problems, bugs and limitations.

Provide immediate response to customers' inquiries in accordance with service standards.
Provide customer inquiry solutions in accordance with service standards.
Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
Improve response time to customer inquiries by continuously improving communication, analytical and learning skills.
Ensure customer satisfaction by using good judgement if current policies and procedures introduce a conflict with the customer and, subsequently, escalating the issues to the Manager of Customer Support.
Escalate open (unresolved) problems in accordance with current policies and procedures.
Acquire product knowledge and related skills by assuming additional responsibilities as requested.

Bachelors Degree or equivalent;
Good communication and interpersonal skills appropriate for customer service position;
Programming experience in a software language utilized by the Company’ products;
Excellent analytical skills;
Fluent English (written and spoken)